We welcome your suggestions on ways to improve the services we offer.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01246 851029
Making a complaint
Complaints policy
We take complaints very seriously. If you wish to make a complaint, you have the choice to either have your complaint investigated by the practice or by NHS England.
Complaints can be made directly to the practice, FAO the practice manager, Michelle Farmer or via the Patient Experience Team at:
DCHS NHS Foundation Trust, Patient Experience Team
Alfreton Primary Care Centre
Church Street
Alfreton
DE55 7AH
Phone
01773 525119
Email
Dchst.patientexperienceteam@nhs.net
Complaints can also be made via NHS England at:
NHS England – Complaints
Customer Contact Centre
PO BOX 16738
Redditch
B97 9PT
Phone
0300 311 22 33